We are located in the United States. We usually ship within 3 business days. Domestic shipping is complimentary.
We happily ship to international destinations. Please note that Carter + Jane is not responsible for your destination country’s tariffs, duties or shipping delays due to customs issues. It is highly recommended that you research your country’s local import policies prior to placing your order. We are unable to provide returns/refunds due to customs’ delays, holds, taxes or fees. We are diligently working to add additional international retailers to our family to alleviate international shipping challenges.
Didn't Receive an order that says it was delivered
My order says received but it was never delivered? Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. Once the product leaves our warehouse, it is in the hands of shipping carrier (which is typically USPS). Please make every effort to work with USPS to find your package. In the event it cannot be located, please contact us at firstname.lastname@example.org